First Health®

• First Health® is a brand name of First Health Group Corp., an indirect wholly owned subsidiary of Aetna, Inc.

• First Health® Core Values of

     - Flexibility

     - Service excellence

     - Network quality and stability

     - Operational and administrative ease

• A direct link will be provided. Members can access the OneShare Provider search site for First Health® at https://Providerlocator.firsthealth.com/OneShare

• However, if you are searching directly from the First Health® website, you must click Client Specific Network and enter the code OSH.

• Yes, all programs use the same First Health® Provider Network for easy access.

• First Health® Provider Search site: https://Providerlocator.firsthealth.com/OneShare

• Concierge Assisted search link: https://www.onesharehealth.com/Provider-search

• If a Member wishes to nominate a Provider, they can email the Provider’s name, address, and phone number to MemberSupport@onesharehealth.com or call (833) 546-4478.

• If the Member has used the OneShare Member Support assisted Provider Search, they can click

Nominate My Provider on the email they receive on any Out-of-Network Provider.

•First Health® is an NCQA-accredited Provider Network that has strong provider relationships with more than 5,700 hospitals, over 120,000 ancillary facilities, and over 780,000 professional providers at over 1.5 million health care service locations across all 50 states!

With First Health®, Members can Access some of the top hospitals in the country, including Johns Hopkins Hospital, Stanford Health Care-Stanford Hospital, UCLA Medical Center, and Yale New Haven Hospital!

• At the time of visit, Members are responsible for the applicable Visit Fee. If they are asked to pay more by a Network Provider, the Member should present their ID card which indicates they are with First Health® Network. If additional questions occur, call OneShare Member Support at (833) 546-4478, Monday-Friday 7am - 7pm CST.

• If a Member receives a balance bill from an Out-of-Network Provider, they can submit the balance bill for negotiation.

• Yes, they can look up Providers via https://www.onesharehealth.com/Provider-search

• Each Provider will be searched, and the Member will receive an email alerting them to the status of each Provider showing either "In-Network" or "Out-of-Network."

• If a Provider is found to be Out-of-Network, the Member will be able to click a button in the email to nominate the Provider.